UK’s Leading Supplier of Custom Printed Lanyards & Promotional Items

Your Trusted UK Partner for Custom Branded Products

Contact us

FAQ's

keychain

(FAQs) about custom promotional products

Find Ot More , frequently asked questions (FAQs) about custom promotional products with clear, customer-friendly answers:

General Questions

  1. What are custom promotional products?
    Custom promotional products are branded items (like pens, mugs, t-shirts, or tech gadgets) printed with your company’s logo, slogan, or design to promote your business, event, or campaign.

  2. Why should I use promotional products for my business?
    They increase brand awareness, create lasting impressions, and serve as cost-effective marketing tools since customers keep and use them repeatedly.

  3. What types of products can be customized?
    Almost anything—common options include drink ware, apparel, bags, office supplies, tech accessories, and eco-friendly items.

  4. What industries use promotional products?
    Every industry—from healthcare and education to hospitality and tech—uses promotional items to connect with customers, employees, and prospects.

  5. Do promotional products really work?
    Yes! Studies show people keep promotional items for months or even years, giving your brand repeated exposure at a fraction of traditional advertising costs.

Ordering & Customization

  1. What is the minimum order quantity?
    Minimums vary by product, but many items start at as low as 25–100 pieces. Some premium products may require larger orders.

  2. Can I order a sample before placing a bulk order?
    Yes, most suppliers offer samples so you can check the product quality and imprint before committing to a larger order.

  3. What customisation options are available?
    Options include screen printing, embroidery, laser engraving, debossing, digital printing, and full-colour transfers depending on the product.

  4. Can I use my own artwork or logo?
    Absolutely! You can upload your own logo or design, and most suppliers provide digital proofs before production begins.

  5. What if I don’t have a logo or design?
    Many companies have in-house design teams that can help create or refine artwork for your promotional items.

Production & Delivery

  1. How long does it take to produce custom items?
    Standard production usually takes 7–14 business days, but rush options are often available for faster delivery.

  2. Do you offer rush orders?
    Yes, many products can be produced and shipped within 3–5 business days for an additional fee.

  3. Where do you ship?
    Most companies ship nationwide, and some also offer international shipping depending on the product.

  4. How much does shipping cost?
    Shipping costs depend on the order size, weight, and destination. Some suppliers offer free shipping on large orders.

  5. Can I track my order once it ships?
    Yes, you’ll receive tracking details so you can monitor your order in real-time.

Pricing & Payment

  1. How are promotional products priced?
    Pricing depends on the product, customisation method, quantity, and shipping. Larger orders usually mean lower per-item costs.

  2. Do you offer bulk discounts?
    Yes, the more you order, the more you save. Price breaks typically occur at set quantity levels.

  3. Are there setup or artwork fees?
    Some items require a one-time setup fee for printing or engraving, but many suppliers waive this fee on reorders.

  4. What payment methods are accepted?
    Most suppliers accept major credit cards, PayPal, and business purchase orders. Some may also offer financing for large orders.

  5. What is your return or refund policy?
    Since items are customised, returns are generally not accepted unless there is a defect or printing error. Always review digital proofs carefully before production.

Scroll to Top